Legal
What we collect, why we use it, who we share it with, and the choices you have.
Last updated: 1 October 2026
We collect the information needed to arrange and support your luggage shipment, such as your hotel details, travel dates, luggage information and contact details.
We do not sell your personal information.
We share information only with the hotels, shipping providers and service providers that need it to provide or support the service, or when required by law.
We may also use Microsoft Clarity to understand how visitors use our website and Google Ads conversion measurement to measure the performance of our advertising. Where consent is required, these technologies are used only after the relevant consent has been provided.
LugMove is responsible for the personal information collected through this website and our services.
For privacy questions or requests, contact us at: privacy@lugmove.com
Depending on how you use LugMove, we may collect:
We may keep records of emails, WhatsApp messages and other communications you have with LugMove when necessary to provide customer support or manage your booking.
When you use our website, we may collect basic technical information such as:
Where the required consent has been provided, we may use Microsoft Clarity to understand how visitors interact with our website, including clicks, scrolling and session activity.
We use personal information to:
Where GDPR or similar data-protection laws apply, we process personal information using the applicable legal basis, which may include:
You can withdraw consent where processing is based on consent.
We may share the information necessary to provide the service with:
We provide the information required to arrange and operate your shipment, which may include your name, contact information, pickup and delivery details, and luggage information.
Where necessary, we may provide your name, arrival information and other relevant details to a destination hotel so that it can receive and hold your luggage.
We may use third-party providers for services such as:
These providers receive only the information needed for the service they provide.
We may disclose information where required by law or where necessary to protect our legal rights, customers or services.
We do not sell your personal information.
We do not provide customer personal information to advertisers for their own independent use.
We use Google Ads conversion measurement to understand whether our advertising campaigns result in actions such as booking requests.
We also use Google Tag Manager to manage tags and technologies used on our website.
Depending on the applicable requirements and your consent, Google services may process information such as technical information, website interactions and advertising measurement data.
We do not intentionally send customer names, email addresses or telephone numbers to Google through our Google Ads conversion measurement.
Where consent is required, non-essential Google advertising technologies are used only after the appropriate consent has been provided.
We use Microsoft Clarity to understand how visitors interact with our website and to improve the booking experience.
Depending on your consent and applicable settings, Clarity may collect information such as website interactions, clicks, scrolling, session activity, browser and device information and technical identifiers.
We configure Clarity to avoid intentionally sending customer names, email addresses, telephone numbers or other information entered into booking fields.
Where consent is required, Clarity is enabled only after the appropriate consent has been provided.
You can change or withdraw your analytics consent through our Cookie Settings.
We use cookies and similar technologies for:
Essential cookies may be used when necessary to provide the website or a service you request.
Non-essential analytics and advertising technologies are used according to your consent and applicable requirements.
For more information, please see our Cookie Policy.
You can manage your preferences through our Cookie Settings.
Some of our service providers may process personal information outside your country or outside the European Economic Area.
Where applicable, we use legally recognized safeguards for international data transfers.
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including providing the service, resolving disputes, maintaining business records and complying with legal obligations.
Different information may be retained for different periods.
When information is no longer required, we delete it or securely anonymize it where appropriate.
Depending on the law that applies to you, you may have rights including:
To make a privacy request, contact: privacy@lugmove.com
You may also have the right to lodge a complaint with the relevant data-protection authority.
We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse or disclosure.
Payment information is handled by our payment provider where applicable. We do not intentionally store full payment-card details on our own servers.
LugMove is intended for travelers and is not directed at children.
We do not knowingly collect personal information from children where prohibited by applicable law.
We may update this Privacy Policy when our services, technology or legal requirements change.
The latest version will always be published on this page with its updated date.